1. Channels of Support
The friendly BeyondBeaver.com team provides support on our products via tickets sent to firstname.lastname@example.org .
We ask that you first read through our Knowledge base which you can access on our Support Page.
The Live Chat software on our website is used for pre-sales enquiries and we must stress that we are not obliged to offer support through Live Chat.
2. Support Hours
We don't have exact support hours, but we generally provide support within 24 hours (Monday to Friday only) and usually between 9am-5pm Vancouver Time (PDT) currently.
4. Product Modifications
As you can understand, we will only provide support related to our products. We can't provide general WordPress support or Beaver Builder support, or support for any third-party addons and softwares as they have their own Support Teams and methods.
For general WordPress support we recommend you try posting in the WordPress Support Forums.
Here's a few conditions of our support to modifications of our products:
- Technical support will take priority over modification support.
- We provide modification support at our own discretion and only when it will be a short snippet of code.
- Where your requested modifications exceed the level of support we offer for our products, we may ask you to lodge a Paid Support Ticket so we can cover our time in doing the customizations. We also reserve the right to not provide the customization but also do our best to recommend another party who can help with your request.
5. Bug Fixing
We will fix any bugs found as soon as possible, during our general support hours.